Our Roofing FAQ's - Knox Services | Lafayette Indiana

Roofing FAQs

Roofing FAQs

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Roofing FAQs

Installing a new roof is no small matter. Feel free to browse our FAQs to learn more about our process so you’ll be informed.

Our initial inspections always include inspecting for weather related damages. We believe it is important for you to be informed of all of your options. Oftentimes, weather damage on a roof goes unnoticed from the ground and you have the potential of obtaining full replacement coverage through your insurance carrier, which typically means your only out of pocket expense is your deductible. We cannot guarantee coverage, but we can work on your side to ensure accurate results.

Fortunate to have worked in our communities for so long, we have great past and current customers willing to talk to you about their experience with Knox Services. 

Almost always, yes is the answer. Roofing over existing roofing can sometimes lead to covering existing issues. Our best practice is to get down to the decking, ensure no issues are present, and install a truly new system for your peace of mind (and ours!)

Our project managers scout the perimeter of your homes and businesses to plan ahead for protective action, whether that be tarping landscaping or laying down plywood in areas where our dump trailers will need to be placed. Although it is construction, our goal is to leave your area in as good or better condition as we found it.

Our eyes are always to the sky, even days before your work is scheduled to begin. If inclement weather is probable, we will reschedule the start of your work to be as least inconvenient as possible. Especially during rain seasons, our crews are always informed and prepared for weather to show up during work and take preventative measures in the field.

Warranties differ on each type of product we install. Fortunately, working with some of the best manufacturers in roofing materials such as GAF, we are able to offer the highest level of warranties available. Warranties such as the Golden Pledge cover defects for 50+ years as well as 25 years of manufacture backed labor warranty. Low slope roofing warranties up to No Dollar limit and 20-30 years. Make sure to discuss these options with our team.

This depends on many factors. Shingle roofs on standard roofs can often be completed in one day. More complex roofs require more attention to detail, and we want the work done right the first time. Other factors include inspections, dryness, and so on. Our goal is to be as efficient and non-disruptive as possible while ensuring we don't rush a job just to be done.

From your salesperson, to your Project Manager, to our production staff in office, we are always here to take your call. Being informed and being on the same page is as important to you as it is to us.

We are fully-licensed general contractors in the state of Indiana and are fully insured and Bonded. We are also Master Elite and Master Select Certified Roofers through GAF, as well as certified by many of the manufacturers whose products we sell and install.

We want to earn your business. Whether it is a simple roof quote or a more complex insurance assistance situation, we do not charge for our services until we are ready to install and complete your project. Our goal is to help you understand your options and choose what best fits your budget and your goals.

Hear From Our Happy Customers

"The folks at Knox put on a new roof and new siding/gutters for us this past summer, at two different times with two different crews. We ran into a few roadblocks--like having to create a "cricket" on the roof to divert water to another direction, or having to bring in the "window guys" to stabilize old windows as new siding was going on. Matt and C'Koh just took care of it and brought in whoever needed to do the work--and they even managed to do all the work without damaging the flowers and shrubs! I would highly recommend them--excellent customer service and really nice people!"

"The folks at Knox put on a new roof and new siding/gutters for us this past summer, at two different times with two different crews. We ran into a few roadblocks--like having to create a "cricket" on the roof to divert water to another direction, or having to bring in the "window guys" to stabilize old windows as new siding was going on. Matt and C'Koh just took care of it and brought in whoever needed to do the work--and they even managed to do all the work without damaging the flowers and shrubs! I would highly recommend them--excellent customer service and really nice people!"

Sally Luzader

"Called Knox and set up an appointment with Heather to inspect an area of the roof with a possible hole reported to me by my gutter cleaner. Mark Savage phoned prior to the appointment to confirm appointment and arrival time. Mark found a bad area in a ridge cap and a vent pipe boot that was dry and cracking. Instead of making an appointment for a future repair he found some materials on his truck and made both repairs at that time. The charge was minimal and the problems were fixed. The whole experience with Knox was very positive. They made little to no profit on this job but created a long time customer. Now I know why you see their trucks and signs all over town. Give them a call on all your roofing needs. You want be disappointed."

"Called Knox and set up an appointment with Heather to inspect an area of the roof with a possible hole reported to me by my gutter cleaner. Mark Savage phoned prior to the appointment to confirm appointment and arrival time. Mark found a bad area in a ridge cap and a vent pipe boot that was dry and cracking. Instead of making an appointment for a future repair he found some materials on his truck and made both repairs at that time. The charge was minimal and the problems were fixed. The whole experience with Knox was very positive. They made little to no profit on this job but created a long time customer. Now I know why you see their trucks and signs all over town. Give them a call on all your roofing needs. You want be disappointed."

Tim Miller

"They got the roof done extremely quick and quicker than anticipated definitely recommend these guys and the ladies in the office are absolutely wonderful as well!!!"

"They got the roof done extremely quick and quicker than anticipated definitely recommend these guys and the ladies in the office are absolutely wonderful as well!!!"

Halee Everly

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